Privacy Policy
1. About This Policy
Tampa Detailing Co ("we," "us," or "our") operates as a mobile car detailing service in Tampa Bay, Florida. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us by phone or text message, or use any of our services.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Your name, phone number, email address, and service address.
- Service Information: Vehicle type, requested services, appointment preferences, and booking history.
- Communications: Text messages (SMS), phone call records, and any messages you send us.
- Payment Information: Payment is processed securely through Stripe. We do not store your full credit card number.
- Website Usage Data: Browser type, pages visited, and general location data collected via standard web analytics.
3. SMS / Text Messaging
📱 SMS Communication Policy
By providing your mobile phone number on our contact form (with explicit opt-in via the SMS consent checkbox) or contacting us via text message, you consent to receive SMS messages from Tampa Detailing Co regarding:
- Appointment confirmations and reminders
- Booking updates and scheduling changes
- Service quotes and estimates
- Promotional offers and membership information (only if you opt in)
Message frequency: Up to 4–6 messages per month depending on your service activity.
Message and data rates may apply depending on your mobile carrier and plan.
To opt out: Reply STOP to any text message at any time. You will receive one confirmation and no further texts.
To get help: Reply HELP or call (813) 981-7872.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are not sold, rented, or shared with any third party.
4. How We Use Your Information
- Schedule and confirm detailing appointments
- Communicate with you about your service via phone, SMS, or email
- Process payments securely through Stripe
- Send appointment reminders and service follow-ups
- Send promotional communications (only with your consent)
- Improve our services and website experience
- Comply with applicable legal obligations
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers (Stripe for payments, Calendly for scheduling, Twilio for SMS delivery, Netlify for form submissions) that are bound by their own privacy policies, or when required by law.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations — generally up to 3 years. You may request deletion of your data at any time by contacting us.
7. Data Security
We take reasonable measures to protect your personal information. Payment data is encrypted and handled by Stripe, a PCI-DSS compliant processor. No method of internet transmission is 100% secure.
8. Your Rights
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of SMS communications at any time (reply STOP)
- Opt out of promotional communications
To exercise any of these rights, contact us at (813) 981-7872.
9. Cookies and Analytics
Our website may use basic analytics to understand how visitors interact with the site. We do not use advertising cookies or sell browsing data to third parties.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date.
12. Contact Us
- Business: Tampa Detailing Co
- Phone / SMS: (813) 981-7872
- Service Area: Tampa Bay, FL
- Website: tampadetailingco.com